Our online shop is now open Christmas Collection Release Date is 5th October
Our online shop is now open Christmas Collection Release Date is 5th October
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This page provides general guidance to help you enjoy your SaFire Candles products safely. Always follow the care and safety instructions supplied with your product.
SaFire Candles cannot accept responsibility for damage or injury caused by misuse.
Yes. We offer a bespoke service for weddings, special events, professional clients and personalised gifts. Please contact us to discuss your requirements and we'll be happy to explore the options available.
Our wickless candles are designed to release fragrance without an open flame. Simply place the candle beneath a suitable candle warmer lamp, where gentle heat melts the wax from above and releases the fragrance into your room. As there is no wick to light, they offer a beautiful alternative to a traditional wicked candle.
On the first use, allow the surface of the wax to melt fully from edge to edge before switching off your candle warmer lamp. This creates an even melt pool and helps you get the best performance from your wickless candle.
Our Mini Wickless Candles should be melted for no longer than 2 hours at a time. Our other Wickless Candles should be melted for no longer than 4 hours at a time. Allow the candle and vessel to cool between uses.
Yes. Candle vessels can become hot while being used beneath a candle warmer lamp, and the warmer lamp itself may also become hot during use. Avoid touching or moving the candle or lamp while hot and allow both to cool before handling.
Yes. Different bulb wattages produce different levels of heat, and some candle vessels may become hotter beneath a higher-wattage bulb than a lower-wattage bulb. Always follow the guidance supplied with your SaFire Candles product and the instructions provided by the manufacturer of your candle warmer lamp.
No. Wickless candles should only be used with a suitable candle warmer lamp designed for this purpose. Candle warmer lamps are not manufactured by SaFire Candles. Always follow the lamp manufacturer's instructions.
Unlike a traditional candle, the wax in a wickless candle does not burn away. With repeated warming, the fragrance will gradually become lighter. Once the wax is no longer releasing your desired level of fragrance, it is time to replace your wickless candle.
Our flower bouquets contain beautifully scented artisan wax flowers designed to be enjoyed both decoratively and for fragrance. When you wish to release their fragrance, remove an individual wax flower or suitable portion and place it in a wax burner. Our artisan wax flowers are not candles and must not be lit or placed beneath a candle warmer lamp.
Keep your artisan wax flowers in a cool, dry place away from direct sunlight and sources of heat. When you are ready to melt them, place a suitable amount in a wax burner and follow the burner manufacturer's instructions. Never light the wax flowers directly.
For the first burn, we recommend allowing your candle to burn for approximately 2-3 hours, giving the surface enough time to melt from edge to edge. This helps prevent tunnelling an promotes an even, efficient burn. Before each subsequent use, trim the wick to approximately 1/4 inch and avoid placing the candle in a draughty area.
A wick that is too long, excessive burn time or a draught around the candle can contribute to a larger flame or soot. Extinguish the candle safely, allow it to cool and trim the wick to approximately 1/4 inch before relighting. Always keep your candle away from draughts and follow the recommended burn time which is up to a maximum of 4 hours at any one time.
Yes. As soy wax is a natural product, changes in colour and a crystalline appearance known as frosting can occur over time. Fragrance oils and temperature changes may also affect the appearance of the wax. These natural variations do not affect the performance of your candle.
Fragrance strength can vary depending on the fragrance itself, the size of the room, airflow and how the candle is being used. Some fragrances are naturally more subtle than others. For the best experience, always follow the care instructions supplied with your candle.
No. Stop burning your candle when approximately 1cm of wax remains in the bottom of the vessel. This helps prevent the base of the vessel from becoming excessively hot. Allow the candle to cool completely before handling.